We cannot accept returns from non-EEC countries
Each refund will be reduced by the flat rate of € 10,00 as a contribution to the return management costs.
Send your return
from Italia: tel. 02 30303039
from Austria: tel. 0810-006630
from Belgium: tel. 078-250-877
from Bulgaria: tel. 359-2-96096
from Denmark: tel. 35 25 80 80
from Finlandia: Customer Service ph09 2311 3406 ph from abroad: +46 8 58724601
from France: tel. 0821 233 877from
from Germany: tel. 01806 882 663
from Greece: + 30-210-99-84-000
from Ireland: tel.1 890 99 55 00
from Luxembourg: tel. 8002 2510
from Portugal: 707 23 23 23
from Spain: tel. 902-88-88-20
from any other EEC country:
write to us at info@shop.savethequeen.it including your order number and details of the article/s you want to return; if you have time, please let us know the reason for the return . . . . this will help us to improve our service!
When your return has been received in our warehouse, and after we have checked that everything is in order, you will receive a confirmation e-mail.
If you paid for your purchase by credit card or PayPal, the company will refund the total amount (that is, the sum of the object/s returned, without delivery costs) directly to the credit card or PayPal account.
If you paid cash on delivery, you will be asked by e-mail to provide your data for a bank credit transfer: the name of the account holder and the respective IBAN code, to which the company can make a transfer of the amount paid for the object/s returned, without delivery costs.
The times for refunding amounts to credit cards vary depending on the bank, but generally it takes 1-2 working weeks for your refund to display on your credit card statement; in the case of refund by bank credit transfer, the amount should display on your bank statement within around 5 working days from when you receive the e-mail telling you that the refund has been made.
Each refund will be reduced by the flat rate of € 10,00 as a contribution to the return management costs.
